Privacy Policy – The Pink Company Real Estate

Effective Date: 1 March 2026

The Pink Company Real Estate (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store and disclose your personal information in connection with our real estate services, including sales, leasing, property management, holiday rentals and related services.

What Personal Information We Collect

We may collect personal information including:

• Full name, address, email address and phone number
• Date of birth, occupation and employment details
• Rental history, references and financial information
• Payment and billing details
• Identification documents (e.g. driver licence, passport)
• Details of properties you own, lease or are interested in
• Information relating to bookings, stays and guest details
• Any communications, enquiries or feedback you provide

How We Collect Personal Information

We may collect personal information when you:

• Contact us or submit an enquiry
• Apply to buy, sell, lease or rent a property
• Make a booking or stay at a managed property
• Enter into agreements with us (e.g. tenancy, sales or management agreements)
• Use our website, booking platforms, or social media
• Attend inspections or communicate with us by phone, email or in person

We may also collect personal information from:

• Publicly available records
• Credit, tenancy and reference databases
• Employers, referees or other agents
• Property owners or previous managers
• Third-party platforms (e.g. booking channels, CRM systems such as Guesty)
• Service providers and contractors

Why We Collect Your Personal Information

Your personal information is used to:

• Provide real estate and property management services
• Manage sales, leasing and holiday rental bookings
• Verify identity and assess applications
• Communicate with you regarding properties, bookings or agreements
• Process payments and maintain records
• Comply with legal and regulatory obligations
• Provide marketing communications (where consent is given or implied)

Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, tenants, landlords and prospective buyers
• Contractors, tradespeople and service providers
• Referees, financial institutions, insurers and utility providers
• Legal representatives, courts or government authorities
• Technology providers, including CRM and booking platforms

Some of these third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

We do not sell or rent your personal information.

Storing and Securing Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

This includes:

• Secure digital systems and password protection
• Restricted staff access to sensitive information
• Secure storage of physical records

While we take reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

Accessing and Correcting Your Information

You may request access to or correction of your personal information at any time by contacting us.

We may require verification of your identity before providing access or making corrections.

Complaints

If you believe your privacy has been breached, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

The Pink Company Real Estate
1/32 Macrossan Street
Port Douglas QLD 4877

Phone: 07 4099 5550
Email: reception@theagentportdouglas.com
Website: https://www.realestateportdouglas.com/

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website or upon request.