Privacy Policy – The Pink Company Real Estate
Effective Date: [1 July 2009]

The Pink Company Real Estate (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in connection with our real estate services, including sales, rentals, property management, and related activities.

1. What Personal Information We Collect

We may collect personal information including:

• Full name, address, email, and phone number
• Date of birth, occupation, and employment details
• Rental history, references, financial and payment information
• Identification documents (e.g. driver licence, passport)
• Details of properties you own, lease, or are interested in
• Any communication or feedback provided to us

2. How We Collect Personal Information

We may collect information when you:

• Contact us or make an enquiry
• Apply to buy, rent, lease or sell a property
• Sign agreements with us (e.g. tenancy, sales, management)
• Use our website, social media, or attend inspections
• Communicate with us by phone, email or in person

We may also collect personal information from:

• Publicly available records
• Credit, reference, or tenancy databases
• Employers, referees, or other agents
• Service providers and contractors

3. Why We Collect Your Personal Information

Your personal information is used to:

• Provide real estate services (sales, rentals, management)
• Verify identity and assess tenancy or buyer suitability
• Communicate with you about properties or agreements
• Maintain accurate records and comply with legal obligations
• Deliver customer support and marketing (with consent)

4. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, tenants, and potential buyers
• Service providers, tradespeople, and contractors
• Referees, financial institutions, or insurers
• Legal representatives or government bodies
• Technology and database providers

We do not sell or rent your personal information.

5. Storing and Securing Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure physical storage, password protection, and restricted staff access.

6. Accessing and Correcting Your Information

You can request access to, or correction of, your personal information by contacting us using the details below. We may require proof of identity before processing your request.

7. Complaints

If you believe your privacy has been breached, please contact us. We will investigate your complaint and respond promptly. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

The Pink Company Real Estate
1/32 Macrossan Street, Port Douglas QLD 4877
Phone: 07 4099 5550
Email: reception@theagentportdouglas.com
Website: https://www.realestateportdouglas.com/

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.